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SVTC Engineer 3

Colorado Springs, CO · Information Technology
The SVTC Engineer 3's Responsibilities
  • Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support
  • Provide a high level of technical understanding for problem solving and troubleshooting
  • Provide training and support to subordinate engineers/administrators/technicians when necessary
  • Interact with hardware and software vendors to address issues when necessary
  • Use escalation standards and personal judgment to ensure timely resolution of problems
  • Resolve escalated trouble tickets from Service Desk
  • Work on-call shift rotations with other members of the department
  • Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
  • Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
  • Responsible for managing very complex and/or high-risk programs, and shall not serve in any other capability
  • Supervise assigned technical staff, including subordinate managers
  • Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
  • Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
  • Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
  • Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
  • Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life cycle through the proper balance of non-functional UC/VoIP system performance areas
Required Qualifications:
  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum six (6) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
  • Experience working in a DoD or IC environment desired
  • Active TS/SCI Clearance with the ability to maintain a Polygraph
                                         

 At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
  • Health Insurance to ensure you and your family stay healthy and well.
  • Dental and Vision Insurance for preventive and routine care.
  • Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
  • Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
  • Paid Parental Leave for new parents to focus on family.
  • Tuition Reimbursement to support your professional growth and education.
  • A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $60,000- $165,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.


Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity.  It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited.  CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population.  CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission. 
 

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