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Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
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Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
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Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
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Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
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Modifies, moves, and installs new equipment
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Performs technical tasks and provides site support.
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Performs integrity testing and interviews customers to gather information about problems
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Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
- Will perform Data Transfer Agent requests to transfer files between networks.
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers