-
Lead the implementation and deployment of the 1E application across the organization's end user environment.
-
Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
-
Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
-
Develop and implement strategies for continual service improvement and security enhancement initiatives.
-
Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
-
Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
-
Ensure compliance with IT policies, procedures, and regulatory requirements.
-
Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
-
Stay current with industry trends and emerging technologies in end user experience management and IT operations.
-
Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
-
Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.
-
Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.