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The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
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Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
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Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
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Draft and implement standard network change requests.
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Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
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Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
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Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
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Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
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Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
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Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
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Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs).
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Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
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Experience with Visio.
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Familiar with ServiceNow and Confluence.
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May require up to 10% COMSEC duties.